Coronavirus information for our customers

As per the new Government guidelines for England, we are delighted to welcome you back to our sales offices and show homes.

We have worked extensively to ensure we have rigorous procedures in place to ensure your safety. We will also resume construction, ensuring we fulfil the needs of those who have already purchased a home with us.

We want to reassure you that the health and wellbeing of you and our staff is our utmost priority and our dedicated teams are here to provide ongoing support. Our developments will be open to customers by appointment only with strict social distancing measures in place with enhanced signage and Personal Protective Equipment.

Our new safety procedures

We have implemented stringent measures and procedures in line with Government guidelines, to ensure we are able to re-open safely:

• All visits will be by appointment only. Please contact the local office via telephone to arrange an appointment.
• Only one appointment will be scheduled at a time with 15 minute breaks in between to reduce the number of people in the office. Appointments will be limited to the sales representative and two members from the same household only.
• We will follow social distancing guidelines which means keeping a 2 metre distance during our meeting and avoiding contact such as handshaking. New layouts of our sales centres and marker guides are in place to ensure social distancing.
• We will wait outside of the show home whilst you have your viewing.
• Personal Protective Equipment including foot covers, gloves and disposable masks will be provided.
• Hand sanitiser is available and extra cleaning products are used between each visit with thorough cleaning of all sales materials.
• We kindly ask that you do not bring personal belongings which are not easily carried inside your pockets.
• At the start of each appointment we’ll talk you through our safety measures.
• Please note a show home tour will only be offered where a two 2 metre distance is possible.

As our teams start work back on site, we are implementing social distancing measures and strict guidelines to maintain a safe working environment. For those who were expecting to move into their homes recently, our efforts are being concentrated on those properties that are in the latter stages of construction.

As always, for those who have moved into their home and are within their warranty period, our customer service teams are on hand to answer queries.